Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. The customer is responsible to arrange and pay for the return delivery.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Please note that there will be a restock fee of 25% for all change of mind returns.
Damages and Warranties
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For all warranty claims, please ensure you have your proof of purchase and that the faulty product is within the applicable manufacturer’s stated warranty period. Warranty is limited to replacement unless otherwise stated.
Edyco Lighting will not be liable for any electrical costs associated with a faulty product.
Please note that all electrical items that require installation must be done by a licensed electrician in accordance with Australian laws and regulations. If you are claiming a warranty on a particular item, we may ask you to provide evidence that it has been installed by a licensed electrician.
Unfortunately, we cannot offer a refund for a change of mind returns.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on made to order & special order items, LED strip lights and profiles, clearance items or gift cards.